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Privacy Statement
ProVest is sensitive to the privacy and security concerns that individuals have
regarding their personal information. This Privacy Statement is designed to explain
how ProVest uses the personal information we collect online and offline and to demonstrate
our commitment to fair information practices. This Privacy Statement applies to
ProVest LLC and to ProVest Services LLC.
About ProVest
ProVest was founded in 1991 in Tampa, Florida. Today, ProVest is the process server
management company of choice for law firms and financial institutions across America.
Our core business is service of process – we deliver all types of legal documents,
with special expertise in the processing of foreclosure materials. Additionally,
we provide our financial institution clients with a variety of other services, including
document retrieval and customer address verification.
Personal Information Used by ProVest
ProVest collects and uses personal information as needed for appropriate and customary
business purposes. The information may be collected directly from the individual
(such as a job applicant) or from a third party (such as a company that performs
pre-employment background checks):
- Personal information provided by a job applicant or worker is used for established
human resources purposes, such as recruiting, staffing, administration of compensation
and benefit programs; performance management and training; advancement and succession
planning; and workplace management and reporting.
- Personal information provided by a customer or prospective customer will be used
to establish and maintain a business relationship with the individual’s company
and to fulfill specific customer requests for information or services.
- All personal information collected by ProVest may be used for legal compliance and
risk management, to protect against injury, theft, legal liability, fraud or abuse,
and for other legal and customary business-related purposes.
To serve process and provide address verifications, ProVest locates individuals.
In addition to the information obtained from our clients directly, we use a variety
of third party data sources, including public records (such as real estate records),
publicly-available information (such as telephone numbers and neighborhood directory
listings) and non-public information (such as address data provided from consumer
reports). We use the information obtained only as needed to fulfill our clients’
requests.
Information Disclosed by ProVest to Third Parties
ProVest does not distribute personal information to third parties, except as follows:
- We provide updated consumer location information (names, addresses and phone numbers)
to our clients so that they can update their own customer records. For example,
if a customer moves we may provide a new address to a financial institution.
- We provide consumer location information (names, addresses and phone numbers) to
individual process servers who deliver the court documents to the individuals. These
process servers are not ProVest employees, but they are under contract with ProVest
to provide process service.
- We prepare affidavits containing consumer location information (names and addresses)
for filing with applicable courts that evidence the completion of service of process
or attest that an individual could not be located. These affidavits become part
of the public record in court proceedings. We may provide any personal information
to our affiliates, third party data processors, or service providers. For example,
we provide personal information about job applicants to the company that conducts
background checks for us, and we provide all our worker data to the companies that
process our payroll and provide our benefits.
- We may provide any information as required by law. For example, we will provide
personal information as needed to comply with court orders, subpoenas or other governmental
demands.
- We may also provide personal information to third parties in connection with the
sale or transfer of our business or assets.
Choice
ProVest does not use or disclose consumer information for marketing purposes. We
respect the rights of our commercial and professional customers to opt-out of receiving
marketing communications from us. To opt-out, simply follow the instructions provided
on our emails and we will gladly add your email address to our suppression list.
Consumer Credit Reports and Identity Theft
ProVest does not access or distribute consumer credit reports. If you have questions
about your consumer credit report, or if you think you may have been a victim of
identity theft, contact the major consumer reporting agencies directly. There are
three main consumer reporting agencies: Equifax, Experian and TransUnion. You can
get one free copy of your credit report from each of these agencies each year. You
can obtain your credit reports online or by phone, as follows: Online: To get your
credit reports online, visit www.annualcreditreport.com.
This is the official website that provides annual credit file disclosures from the
three consumer reporting agencies. Telephone: To request your credit reports by
phone call 1-877-322-8228. You will go through a verification process, and then
your credit reports will be mailed to you. You can contact the consumer reporting
agencies directly by visiting their websites at www.experian.com,
www.equifax.com, and
www.transunion.com.
Information Security
ProVest has implemented a formal information security program containing reasonable
technical, administrative and physical safeguards to protect the security, confidentiality
and integrity of the personal information that it maintains about its employees,
clients, and consumers.
For More Information
If you have any other questions about our commitment to fair information practices,
please send an email to privacy@provest.us
Privacy Office
ProVest LLC
4520 Seedling Circle
Tampa, FL 33614
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